Refund policy
Returns & Refunds
At Obsidian Roast, we want you to love every sip. If you’re not satisfied with your purchase, please review our policy below:
- Coffee Products: Due to the perishable nature of coffee, we cannot accept returns or offer refunds once the product has been opened.
- Unopened Bags & Merchandise: If your order is unopened, unused, and in its original condition, you may request a return within 14 days of delivery.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it at daronddt@gmail.com with:
- Your order number
- Photos of the product and packaging
We will send a replacement or issue a refund depending on your preference.
Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Please note that shipping costs are non-refundable.
Non-Returnable Items
- Opened coffee bags
- Gift cards
- Sale items (if marked final sale)
Need Help?
For refund or return-related questions, contact us at:
📧 daronddt@gmail.com